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14 user reviews
Get luxury beauty products monthly, along with discounts and exclusive offers from the Look Store.

Quantity

Shipping

Frequency

Price

  5 Products

  Varies

  Once Monthly

  $10

HIGHLY RECOMMEND! The products are quality, you are given a broad spectrum from hair, skin, body care and makeup! Customer service is a dream and you receive 20% off of the full size products! Most samples are larger size only 1 or 2 samples per box have been smaller size. Definitely worth the money! Quality is fantastic, Presentation is great however they recently changed to less packaging (minus info cards for each product.) I was a BIG fan of the product cards from the launch box so I gave 4 stars. Shipping is average speed but not slow at all. Customer service has been amazing very helpful and friendly. Never seems like a chore to call. Overall I encourage ppl to try The Look Bag great service wonderful product!

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Rating: +6 (from 6 votes)
GlamourRock4
March 17, 2012
3:43 pm
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I got my first “look bag” and immediately canceled. I got a few items from the Feb bag (and my items were in those fabric bags and just put into a bubble mailer. No tissue paper or box.). I got some things that IMO were for “old ladies” and a coupon that would have cost me more than $5 to redeem. No thanks.

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Rating: 0 (from 8 votes)
ManicuredSlayer
March 18, 2012
3:24 am
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So far so good! The shipping is excellent, though through a glitch in their system they have still not charged me for March. I have received two so far with a decent balance of makeup and skincare. They’re worth a try!

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Rating: +2 (from 2 votes)
BfloPolska
March 19, 2012
12:31 am
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I just joined and got my March bag. For my first bag I loved it so for me it’s worth the 10 dollars. I will continue my subscription.

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Rating: +2 (from 2 votes)
Lynne
March 23, 2012
1:34 pm
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I am on the fence with this one, mainly because my first bag was pretty good, and then my second one was a big disappointment. I, personally, got repeat samples from other boxes and just stuff I wasn’t interested in. I’ve only had it two months, so I’m not going to quite give up it yet, but certainly the first one that I’ve contemplated canceling!

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Rating: -1 (from 1 vote)
Ashley
April 19, 2012
10:05 pm
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Look Bag is good, not great. I’m on the fence about leaving. After trying out three months, only 1 bag was entirely full of products I would actually use. The trial sizes are great, you can usually get two-three uses out of their soaps and they do put in a few full size items (I got a eye highlight pencil, eye shadow and perfumed lotion as my full size during my 3 month trial) They seem to be trying to hit a HUGE age span in one bag: products range from placenta wash, to frown line removers, to cute lip glosses.

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Rating: +2 (from 2 votes)
tracy fisher
May 16, 2012
4:57 pm
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I did a lot of research and I signed up because the samples looked great for the price. I had a visa gift card and decided to pay for a 3 month subscription with that until I trusted them a little more with my credit care info. GREAT DECISION!! I’m pretty sure I wouldn’t have ever been able to cancel this subscription otherwise. Now they are limited to only thirty dollars.

I have been trying to contact them for a week. They never sent a tracking email or my “look bag”. They do not answer the phone during “business hours”. Today I called them at six different hours during their business times. I have left four messages in the past week. [None of these phone calls have been answered or returned] They do not reply to phone messages. They do not reply to emails. They only answer select facebook messages.

Additionally, they sent out expired and out of production products this month. This is not something I really care about but I feel its worthy of being noted. Someone commented that the product they received expired in one month. Their reply said that it was the fault of the manufacturers and that they hoped she would just use it fast.

That being said, this company seems like it has a lot of potential. I just think they have gotten themself into more than they can deal with. I would suggest waiting a few more months to sign up for this subscription. At least call the company, see if you can get a hold of them, and see if this customer service issue is something you can deal with.

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Rating: +4 (from 4 votes)
Liz
June 19, 2012
10:17 pm
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This company started and has now ended its monthly subscriptions. I received an email yesterday, and it stated that they would now focus on its online store.

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Rating: 0 (from 0 votes)
Dianagirlie
July 19, 2012
9:30 pm
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Received my October bag very quickly. Ordered on Monday, received via USPS First class mail on Wednesday. The Look Bag contained 2 full sized products, and additional samples – overall I was very pleased and noticed an improvement in the overall experience. My membership is still active and I plan keeping it!

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Rating: +1 (from 1 vote)
Susan K.
October 31, 2012
8:09 pm
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Just received my first Look Bag & I love it!

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Rating: +1 (from 1 vote)
Kristen
October 31, 2012
9:36 pm
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This box is only OK. They have pretty good products and the price is good- I have gotten my money’s worth but the service has serious problems. They have serious billing issues (not billing when they say they will- multiple billing charges on the same account- etc.). They also have serious issues with shipping. They are always waiting for something or have a reason why they are running behind on shipping. This subscription is only OK. I would only recommend it you are patient and don’t care when you are billed.

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Rating: 0 (from 0 votes)
nickie
November 19, 2012
11:34 pm
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Absolutely no! The customer service is horrible! At first I didn’t receive my bag or confirmation of shipment email so I emailed customer service since they never pick up the phone. A week later I get a reply from a lady who seemed sweet and understanding. She said she would mail another box and confirmation email. I emailed back after not getting the email and she sent the tracking number saying she personally put my box in the mail. Weeks later I finally get my package. I was super excited because I waited 1 1/2 months to get it. I open it up only to find a cheap light pink draw string back full of junk and oozey liquid from what I found later to have been an acne treatment sample that was partially open. This was more of a mess than anything. There was not one thing in there that I could/would use and I suspect its due to a lack of a profile so they can individualize bags. After all that, I attempted to reach customer service to explain what happened and to cancel but yet again no answer so I left a message with my contact number. Still no call. I emailed them three times eager to confirm they at least wont bill me again and no answer. Not even the common courtesy of a cancellation confirmation. From reviews I have read about go go girlfriend this one isn’t much better. All of the stuff in my bag whether busted or not wete foil packs I can get free from clinique..what a waste.

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Rating: 0 (from 0 votes)
noelle
January 5, 2013
8:27 pm
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Sub par foil packets of sample size you get free at Bloomingdales or Macy’s , a few tiny barely scented candles 1/4 inch in height an ampoules of lip plumper and some sparkle for your nails like a pre teen would use,This was a present subccription I sent my recently widowed Mom for a little pampering and she was outraged at how cheap and wasteful the subscription was and asked me to cancel it immediately. I can’t reach anyone or get a response STAY AWAY FROM LOOK BAG!!!

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Rating: +1 (from 1 vote)
Moi
January 13, 2013
3:32 am
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FYI–this box has been discontinued (I was a subscriber)

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Rating: +4 (from 4 votes)
Marilyn
April 10, 2013
9:30 am
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